Accessibility
Our aim is to provide access to high quality entertainment for everyone and we have many access options available, detailed below.
For queries regarding specific requirements please contact our Box Office, open 10am to 5pm Monday to Saturday, who will be happy to come back to your queries within a few days.
If you wish to visit our Box Office in person, it is currently situated by the theatre's entrance, which is accessible by wheelchair.
Concessionary Tickets
We offer a £5 discount to customers with a disability, with an Essential Companion ticket offered free of charge on most productions. Essential Companion tickets are offered for someone accompanying an adult patron who might not otherwise be able to attend the performance. These tickets are not available for those accompanying children with a disability, under the age of 16, as our policy is that all children must be under the constant supervision of a parent, guardian, or another responsible adult aged 18 or over*. The Access concession price is still available to children with a disability, for selected performances.
*We will, however, provide an Essential Companion ticket to all wheelchair users under the age of 16, and any children in possession of an access card with a +1 symbol or medical letter clearly stating that they require a carer.
To apply for the Yvonne Arnaud Theatre’s Access Scheme and be eligible for the concessions we offer, we ask that you please fill out our Access Form.
Once our Box Office team have received and processed your Access Form, they will be in contact with you, to confirm everything has been recorded on your Box Office account. Please note that it may take up to 2 working days for this process to be completed. If you are unable to fill out the online form, please fill out this Word version instead, below, and return to: Access Form, Yvonne Arnaud Theatre, Millbrook, Guildford, GU1 3UX
Find out about wheelchair access
There is step-free access to the Auditorium, Box Office & Riverbank Kitchen, as well as the Circle Bar via the lift. Two accessible toilets is located on the ground floor, within a minute's walk of the auditorium.
In the Main Auditorium there is space for two wheelchair users. A wheelchair can be borrowed if required.
In the Mill Studio there is step-free access, and space for up to eight wheelchair users.
Our seats are 520mm wide, and the space between the arms its 480mm.
None of our shared arm rests can be moved or removed. The arm rests on our box seats can be moved/removed, and the box seats are freestanding arm chairs.
Please speak to a member of the team if you have any questions or queries regarding the size of our seating or its suitability.
You are welcome to bring medicines, food or drink to specifically to manage a medical condition, or medical equipment to the theatre and into the auditorium.
Find out about accessible parking
There are two disabled parking spaces immediately outside the main entrance to the theatre. Customers with access needs are welcome to be dropped off at the theatre’s main entrance. Please note these may not be available during shows this Spring due to redevelopment works, for all travel and parking options please click the button below.
Can I bring an assistance dog?
Assistance dogs are welcome at our theatre. Please advise the Box Office when booking if you will be bringing an assistance dog with you.
What do you have for people with hearing impairments?
The Main House has Sennheiser infra-red sound enhancement systems.
Headsets are available from our Box Office and can be used with aural or post-aural aids.
What do you have for people with visual impairments?
We have audio described performances, dates and times are below.
Our brochure is available in a large print version if required.
Please contact our Box Office via email or on 01483 44 00 00 to arrange this.
Strobe lighting may be contained in certain productions, please check your event page for more information or contact our Box Office if you have concerns.
Accessible Performances
Where possible, we arrange performances with British Sign Language interpretation, captioned performances, as well as relaxed performances for those who benefit from a calmer environment.
Details of our upcoming British Sign Language Performances
Upcoming BSL Interpreted performances:
- A Company of Rascals | Thu 24 Jul, 7.30pm
- Beauty and the Beast | Wed 4 Dec, 10am & Wed 17 Dec, 7pm.
Details of our upcoming Captioned Performances
Upcoming captioned performances:
- The Shark is Broken | Sat 29 Mar 2025, 2.30pm
- Playhouse Creatures | Thu 24 Apr 2025, 2.30pm
- The Croft | Thu 19 Jun, 2.30pm
- The Comedy of Errors | Thu 24 Jul, 2.30pm
- The Last Laugh | Thu 7 Aug, 2.30pm
- SIX | Sat 6 Sep, 4pm
(For the best captioned viewing experience, please book near the front of the stalls in the center of the auditorium)
Details of our upcoming Relaxed and Dementia Friendly Performances
Upcoming relaxed/dementia friendly performances:
- The Comedy of Errors | Relaxed | Sat 19 Jul, 2.30pm
- A Company of Rascals | Relaxed | Sat 19 Jul, 2.30pm
- Beauty and the Beast | Relaxed | Sun 7 Dec, 5.30pm
- Beauty and the Beast | Dementia Friendly | Sat 13 Dec, 10.30am
(We will keep the auditorium main lights on throughout the performance and we have removed the loud noises, audience interaction, and flashing lights from the show to make it a more relaxed atmosphere)
Details of our upcoming Audio Described Performances
Upcoming audio-described performances:
- The Comedy of Errors | Thu 24 Jul, 7.30pm
- A Company of Rascals | Sat 26 Jul, 2.30pm
Audio-described performances will have an accompanying touch tour approx.90 mins before the show. Find out more about our Touch Tours via the button below
