Accessibility
Our aim is to provide access to high quality entertainment for everyone and we have many access options available, detailed below.
For queries regarding specific requirements please contact our Box Office, open 10am-5pm Mon-Sat, who will be happy to come back to your queries within a few days.
If you wish to visit our Box Office in person during the autumn, it is currently situated in the Mill Studio during the day, there is an accessible ramp down to the entrance. On show evenings it will move to the theatre's main entrance.
Concessionary Tickets
We offer a £5 discount to customers with a disability, with an Essential Companion ticket offered free of charge on most productions. Essential Companion tickets are offered for someone accompanying an adult patron who might not otherwise be able to attend the performance. These tickets are not for those accompanying children under 16, where the child would always be required to be under the direct supervision of a parent, guardian or other responsible adult (aged 18 or over).
To apply for the Yvonne Arnaud Theatre’s Access Scheme and be eligible for the concessions we offer, we ask that you please fill out our Access Form.
Once our Box Office team have received and processed your Access Form, they will be in contact with you, to confirm everything has been recorded on your Box Office account. Please note that it may take 24-48 hours for this process to be completed. If you are unable to fill out the online form, please fill out this Word version instead, below, and return to: Access Form, Yvonne Arnaud Theatre, Millbrook, Guildford, GU1 3UX.
Wheelchair Access
There is step-free access to the Auditorium, Box Office & Riverbank Kitchen, as well as the Circle Bar and Belvedere Room via the lift. An accessible toilet is located on the ground floor, within a minute's walk of the auditorium.
In the Main Auditorium there is space for two wheelchair users. A wheelchair can be borrowed if required.
In the Mill Studio there is step-free access, and space for up to eight wheelchair users.
Our seats are 520mm wide, and the space between the arms its 480mm.
None of our shared arm rests can be moved or removed. The arm rests on our box seats can be moved/removed, and the box seats are freestanding arm chairs.
Please speak to a member of the team if you have any questions or queries regarding the size of our seating or its suitability.
You are welcome to bring medicines, food or drink to specifically to manage a medical condition, or medical equipment to the theatre and into the auditorium.
Accessible Parking
There are two disabled parking spaces immediately outside the main entrance to the theatre. Customers with access needs are welcome to be dropped off at the theatre’s main entrance. Please note these may not be available during shows this Autumn due to redevelopment works, for all travel and parking options please click the button below.
Assistance Dogs
Assistance dogs are welcome at our theatre. Please advise the Box Office when booking if you will be bringing an assistance dog with you.
Hearing Impairment
The Main House has Sennheiser infra-red sound enhancement systems.
Headsets are available from our Box Office and can be used with aural or post-aural aids.
Visual Impairment
Our brochure is available in a large print version if required.
Please contact our Box Office via email or on 01483 44 00 00 to arrange this.
Strobe lighting may be contained in certain productions, please check your event page for more information or contact our Box Office if you have concerns.
Accessible Performances
Where possible, we arrange performances with British Sign Language interpretation, captioned performances, as well as relaxed performances for those who benefit from a calmer environment.
Upcoming relaxed/dementia friendly performances:
- Robin Hood | Sat 14 Dec 2024, 10.30am | Relaxed performance
- Robin Hood | Fri 3 Jan 2025, 1pm | Dementia Friendly Performance
(We will keep the auditorium main lights on throughout the performance and we have removed the loud noises, audience interaction, and flashing lights from the show to make it a more relaxed atmosphere)
Upcoming BSL Interpreted performances:
- The Gruffalo | Sat 9 Nov, 2pm (semi-integrated)
- Robin Hood | Thu 5 Dec 2024, 10.30am & Tue 17 Dec 2024, 7pm
Upcoming captioned performances:
- Filumena | Thu 24 Oct, 7.30pm
- Rebus: A Game Called Malice | Sat 23 Nov, 2.30pm
- The Shark is Broken | Sat 29 Mar 2025, 2.30pm
- SIX | Sat 6 Sep 2025, 4pm
(For the best captioned viewing experience, please book near the front of the stalls in the center of the auditorium)
Upcoming audio-described performances:
- Robin Hood | Sat 14 Dec 2024, 10.30am
(Audio-described performances will have an accompanying touch tour approx.1 hour before the show).
